Privacy Policy
Cryo Lab Face + Body Effective Date: September 2, 2026
Cryo Lab Face + Body ("Cryo Lab," "we," "us," or "our") operates the website cryolabnc.com (the "Site") and provides in-studio body contouring and skincare services at 1631 Midtown Place, Suite 103, Raleigh, NC. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our Site or booking a service with us, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly:
Name, email address, phone number, and mailing address
Appointment and service details (services booked, appointment history, preferences, notes you share with us)
Payment information when you purchase a service, package, or membership (processed by our payment provider — see Section 4)
Messages you send us through contact forms, email, text, or social media
Photos you voluntarily provide or consent to (for example, before-and-after images), only with your separate written consent
Any information you submit through intake forms or consultations, including relevant health or skin/body history you choose to share so we can provide services safely
Information collected automatically:
Device and usage data (browser type, pages visited, time on site, referring URL, general location based on IP address)
Cookies and similar tracking technologies (see Section 5)
Information from third parties:
Booking and scheduling data from our scheduling platform
Ad performance and attribution data from advertising and analytics partners
Payment confirmation from our payment processor
2. How We Use Your Information
We use the information we collect to:
Schedule, confirm, and manage appointments
Provide and improve our services
Process payments and manage memberships or packages
Send appointment reminders, confirmations, and service-related communications
Send promotional emails, texts, and marketing communications (with your consent, where required)
Respond to inquiries and provide customer support
Analyze and improve our Site, marketing, and advertising performance
Comply with legal, tax, and regulatory obligations
Protect against fraud, abuse, or unauthorized activity
We do not use before-and-after photos, testimonials, or similar identifiable content without your separate, explicit consent.
3. Text (SMS) and Email Communications
If you provide your phone number or email address, you may receive appointment reminders, account updates, and — if you opt in — promotional messages. Message and data rates may apply for SMS. You can opt out at any time by:
Replying STOP to any text message
Clicking unsubscribe in any marketing email
Contacting us directly (see Section 10)
Opting out of marketing messages will not affect appointment-related or transactional communications necessary to serve you.
4. Payment Information
Payments are processed through a third-party payment processor. We do not store full credit card numbers on our own systems. Our payment processor's use of your information is governed by its own privacy policy.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
Keep the Site functioning properly
Understand how visitors use the Site
Measure the performance of our advertising (including Google Ads and Meta/Facebook Ads)
Retarget visitors with relevant ads on other sites and platforms
We may use tools such as Google Ads, Meta (Facebook/Instagram) Ads, and third-party analytics services to measure conversions and campaign performance. These tools may place cookies or pixels on your browser and may collect information about your interactions with our Site and ads.
You can control cookies through your browser settings. Disabling cookies may affect how the Site functions. Where required by law, we will provide a cookie consent banner allowing you to manage your preferences.
6. How We Share Your Information
We do not sell your personal information. We may share information with:
Service providers who help us operate our business, such as our scheduling platform, CRM and marketing automation platform, payment processor, and analytics/advertising partners
Legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of Cryo Lab, our clients, or others
Business transfers, if Cryo Lab is involved in a merger, acquisition, or sale of assets
These service providers are only permitted to use your information as necessary to provide their services to us.
7. Data Retention
We retain personal information for as long as necessary to provide our services, maintain business and tax records, comply with legal obligations, and resolve disputes. Client and appointment records are generally retained for the duration of the client relationship plus a reasonable period afterward, consistent with applicable recordkeeping requirements.
8. Your Choices and Rights
Depending on where you live, you may have rights to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal and business recordkeeping requirements
Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information in Section 10. We will respond within a reasonable time.
9. Children's Privacy
Our services and Site are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Cryo Lab Face + Body 1631 Midtown Place, Suite 103 Raleigh, NC Website: cryolabnc.com Instagram: @cryolabnc
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective Date" at the top of this page indicates when it was last revised. Continued use of our Site or services after changes take effect constitutes acceptance of the updated policy.
This policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by an attorney familiar with applicable state and federal privacy law before publishing.